Refund Policy

1. Eligibility for Refunds

We at Ats Masala aim to ensure a seamless shopping experience. Refunds are available under the following conditions:

• Defective or Damaged Products: If you receive a defective, damaged, or incorrect product, please notify us within 24 hours of receiving it for a refund or replacement.
• Incorrect Orders: In case of any discrepancies in your order, such as incorrect items delivered, contact us within 24 hours of receipt for resolution.
• Quality Concerns: For concerns related to product quality, provide relevant details and photographs within 24 hours. Our team will assess and resolve the issue appropriately.

2. How to Request a Refund

Follow these steps to request a refund:

• Contact Us: Email us at support@theatsfood.com or call us at +919315983377 within the specified time frame. Provide your order number, issue details, and relevant images (if applicable).
• Return Instructions: For damaged or incorrect products, we will provide instructions for returning the item. For quality issues, photographic evidence may suffice.
• Refund Approval: Once your request is reviewed and approved, the refund will be processed.

3. Non-Refundable Items

The following items are not eligible for refunds:

• Used Products: Refunds are not applicable for products that have been used unless the issue is reported within 24 hours of delivery.
• Customized Orders: Custom-made or personalized items cannot be refunded unless they are defective or damaged.

4. Refund Processing Time

Approved refunds will be credited within 5-7 business days. The timeline may vary depending on your payment provider or bank.

5. Exchanges

All the Approved exchange and replacement will be completed with in 15 business working days.

6. Contact Us

If you have any questions or concerns regarding this Refund Policy, feel free to reach out to us: